How Can We Help?

Your driver waits in the airport arrivals lounge with a sign showing the passenger name provided during booking. Exact meeting-point details are included in your confirmation email. If you have difficulty finding the driver, call our 24/7 support team and we will arrange the meeting immediately.

Yes. You can request booking changes free of charge by email or phone. Please tell us about flight, pickup-time, or address changes as soon as possible so we can update your reservation.

You can cancel free of charge more than 24 hours before pickup. A cancellation received exactly 24 hours or less before the scheduled transfer is not refundable. Once your cancellation is processed, we will send a confirmation email.

We monitor flights for delays and automatically adjust your pickup to the new arrival time at no extra charge. If your flight is cancelled, contact us as soon as possible so we can reschedule the transfer.

Airport pickups include 60 minutes of complimentary waiting time after your flight's actual landing time. We monitor the flight and adjust the pickup automatically when it is delayed. If baggage claim or passport control takes unusually long, call our 24/7 support team so we can coordinate with the driver.

Your flight number lets us monitor early arrivals, delays, and terminal information in real time. This helps the driver arrive at the correct terminal and adjust the meeting time automatically. Please send us any flight-number change as soon as possible.

Enter the time you want the driver to collect you, not your flight departure time. Allow enough time for the journey, airline check-in, security, weather, and possible traffic. Winter weekends can be especially busy around Salzburg's ski resorts, so add extra time or contact us for route-specific advice.

Yes. Baby and child seats are available free of charge on request. Add the request during booking and include the child's age and weight so we can provide the appropriate seat.

No. There are no booking fees and all confirmed prices include VAT. We do not add charges for flight delays, traffic congestion, or luggage assistance. Any optional extras are shown before you confirm.

No. We provide private transfers only. The vehicle is reserved exclusively for you and your group, so you will never share it with strangers.

Yes. Every service is door-to-door. Your driver takes you directly to the address supplied during booking. For return journeys, we collect you from the same location unless you request another pickup point.

You can pay cash in euros directly to the driver or pay securely online by credit or debit card in advance. Card payments must be completed before the transfer date and are processed through secure payment servers.

Yes. Online card payments are completed through a secure payment server during checkout. Salzburg Taxi does not receive or store your full card details.

Your confirmation is sent by email after the booking has been completed. It contains your reservation details and the information needed for pickup. Check your spam folder if it is not in your inbox, then contact us so we can verify the email address and resend it.

Yes. Select Add Return in the booking form and enter the date, pickup time, and address for the return journey. For airport travel, include the correct flight details for each direction so both pickups can be planned accurately.

Luggage capacity depends on the selected vehicle. Include every suitcase, carry-on bag, and large item when booking, then choose a vehicle that fits both your passenger count and baggage. Contact us before booking if you are unsure which vehicle is suitable.

Yes. Ski equipment, snowboards, bikes, prams, and other large items can be accommodated when declared in advance. Describe the equipment and quantity in your booking request so we can assign a vehicle with enough storage space.

Capacity varies by vehicle class, from premium saloons to spacious vans and minibuses. Count every traveller, including babies and children, when booking. The available vehicle options will show which size suits your group; contact us for larger parties or special requirements.

Enter the complete destination address manually if it is not listed as a point of interest. The booking system will calculate the distance and show the applicable price. You can also contact us for help with unusual or cross-border routes.

A short stop for keys or a quick errand can usually be arranged when it is in the same locality or resort as your destination. Add the full stop address under Special Requests when booking.

Request your invoice by emailing office@salzburg-taxi.eu and include your booking details. We typically send the corresponding receipt or invoice within 24 hours.

Yes. Salzburg Taxi operates 24 hours a day, 365 days a year. Advance booking is recommended for early departures, late arrivals, busy winter weekends, and larger vehicles so availability can be confirmed.

Enter your pickup and destination, choose the date and time, add the passengers and luggage, then select a suitable vehicle. Review the journey details, add your contact and flight information where relevant, and submit the booking. We will send your confirmation by email.

Book as early as possible, especially for ski-season weekends, large groups, child seats, or special luggage. Online booking may close 12 hours before pickup. For a short-notice journey, call us and we will confirm whether a suitable vehicle is available.

Use the Special Requests field when booking to tell us about child seats, mobility needs, extra stops, oversized luggage, pets, or another important detail. You can also contact us after booking and quote your reservation information.

The information needed for pickup is provided with your booking communications. Driver assignments can change for operational reasons, so contact our 24/7 support number if you need assistance close to pickup time.

We monitor the flight number supplied with your booking. When an early arrival is shown, we adjust the pickup where operationally possible. Your included airport waiting time is measured from the flight's actual landing time.

Contact us as soon as the airline confirms a cancellation, diversion, or replacement flight. We will review vehicle availability and help reschedule the transfer. Cancellation charges may apply according to the notice period in our Cancellation Policy.

Pickups outside an airport, including hotels, private addresses, and train stations, include 15 minutes of waiting time after the confirmed pickup time. Call us immediately if you are delayed so we can coordinate with the driver where possible.

Pets may be accepted when agreed in advance. Tell us the animal type, size, and whether it will travel in a secure carrier so we can confirm a suitable vehicle. Assistance animals should also be declared during booking.

Please describe your mobility needs and any wheelchair or equipment before booking. We will confirm whether an appropriate vehicle and luggage capacity are available. Our standard vehicles are not automatically wheelchair-accessible, so advance confirmation is essential.

Passengers under 18 must normally travel with an adult unless Salzburg Taxi has expressly agreed otherwise in writing before the journey. Contact us before booking to discuss the circumstances; a booking alone does not confirm an unaccompanied-minor service.

Smoking and vaping are not permitted in our vehicles. Please ask the driver before consuming food or drinks, and avoid anything likely to spill, stain, or inconvenience the next passenger.

Images represent the vehicle class rather than a guaranteed make, model, or colour. We may provide an equivalent or upgraded vehicle with suitable passenger and luggage capacity when operational needs require it.

Contact us as soon as possible with your booking details and a description of the item. We will check with the driver and help arrange its return when found. Collection or delivery costs may apply.

All prices and cash payments are in euros. If your card is issued in another currency, your bank or card provider may apply its own exchange rate or foreign-transaction fee.

Check the card details, available funds, and any bank authentication request, then try again. You may use another supported card or contact us to discuss an available payment method. A journey is not secured until the booking is confirmed.

Once an eligible refund is processed, it normally reaches the original payment method within 5 to 7 business days. Your bank or card provider may need additional processing time.

Tipping is optional and is not included as a required charge. If you are happy with the service, you may tip the driver at your discretion.

Contact us immediately with the corrected information. Changes are subject to vehicle availability and may change the price if the route, timing, passenger count, or required vehicle class changes.

Stay at the confirmed meeting point and call our 24/7 support number. We will contact the driver and guide you. Do not arrange another transfer before giving us a reasonable opportunity to resolve the pickup.

If we cannot reach you and the included waiting time expires, the booking may be treated as a passenger no-show and the fare is not refundable. Keep your phone switched on and call us immediately if you expect a delay.

Call us as soon as you know about the delay. Train-station pickups include 15 minutes of waiting after the confirmed time, and unlike flights, train delays may not be monitored automatically. We will try to adjust the pickup subject to driver availability.

Yes. Enter the travelling passenger's name, mobile number, flight details, and pickup information so the driver can identify and contact the correct person. Forward the confirmation and meeting instructions to the passenger before the journey.

Ordinary tolls for the confirmed route are included unless your booking confirmation clearly states otherwise. Extra stops, a route change requested after confirmation, parking, or other additional services may change the fare; we will explain any applicable charge where practicable.

Transfers are carried out by licensed, insured, and experienced professional drivers. They know Salzburg and the Alpine region, assist with luggage, and focus on safe, punctual, courteous service throughout your journey.

Contact us by email or through the contact form and include your booking details, travel date, and a clear description of the issue. We will review the journey information and respond as quickly as possible. Please contact our 24/7 number immediately for an issue that needs attention during pickup or travel.