Booking Conditions

These Booking Conditions apply to passenger transfers booked directly with ROYAL 92 TAXI OG, trading as Salzburg Taxi, through salzburg-taxi.eu, the embedded booking service, email, or telephone.

Booking:

a reservation request accepted by Salzburg Taxi and identified by a confirmation or booking reference.

Customer:

the person who makes the booking and is responsible for its accuracy and payment.

Passenger:

any person travelling under the booking, whether or not they are the Customer.

Pickup time:

the local date and time shown in the confirmed booking, subject to the flight-monitoring provisions below.

No-show:

when the passenger does not meet the driver within the applicable waiting period and cannot be contacted.

To request a transfer, provide the complete pickup and destination, pickup date and local time, passenger count, contact details, luggage, vehicle needs, and relevant flight or train information. All children and infants count as passengers.

Online availability may close 12 hours before pickup. For short-notice journeys, call us to check whether a suitable vehicle and driver are available. Submitting a form does not guarantee service until the booking is confirmed.

The Customer must be at least 18 and authorised to accept these conditions for every passenger included in the booking.

A binding booking is formed when Salzburg Taxi issues a confirmation or otherwise expressly accepts the reservation. The confirmation normally identifies the route, date, pickup time, passenger and luggage capacity, service or vehicle class, price, payment arrangement, and booking reference.

Check all details immediately. Tell us promptly about an incorrect address, date, time, passenger count, flight number, contact detail, or special request. Salzburg Taxi relies on the supplied information and is not responsible for service failure caused by an error or omission that we could not reasonably identify.

Pickup and destination points must be precise, legally accessible, and suitable for the booked vehicle. Where access is restricted by road conditions, pedestrian zones, private property, vehicle-size limits, or local rules, we may agree a safe nearby meeting point.

The confirmed fare covers the route and services described in the booking and includes VAT. There are no additional booking fees. Ordinary route tolls and the confirmed pickup arrangements are included unless the confirmation clearly states otherwise.

Additional stops, route changes, extended waiting, undeclared luggage, a larger vehicle, parking, ferry or specialist access costs, or services requested after confirmation may change the price. We will explain an additional charge where practicable before it is incurred.

Payment may be made securely online by an accepted card or in euros to the driver where cash payment is offered. Online payment providers handle full card details; Salzburg Taxi does not store them. The Customer remains responsible for the confirmed fare and approved extras.

Tell us as soon as possible if a journey detail changes. Changes are subject to availability and may require a new price. Unless a revised booking is confirmed, the original details remain in force.

Each transfer in a return or multi-journey booking is treated as a separate service. Changing or cancelling one leg does not automatically change or cancel another.

Free cancellation is available only when the request is received more than 24 hours before pickup. Exactly 24 hours or less before pickup is non-refundable. Full rules are set out in the Cancellation & Refund Policy.

For airport arrivals, the normal meeting point is in the public arrivals area after baggage reclaim, with a passenger-name sign or the meeting instructions shown in the confirmation. Hotel, accommodation, station, and private-address pickups take place at the confirmed accessible point.

Keep the telephone supplied in the booking switched on and reachable around pickup. If you cannot find the driver, remain at the meeting point and call +43 660 188 8770 before leaving or arranging other transport.

A printed confirmation is not required; an accessible digital copy or the booking reference is sufficient.

• Airport pickup: 60 minutes from the recorded actual landing time when the correct flight number was provided.
• Hotel, accommodation, station, and private address: 15 minutes from the confirmed pickup time.

Contact us before the included period expires if baggage reclaim, passport control, lost luggage, or another issue delays you. Additional waiting is subject to driver availability and may carry an agreed charge.

If the passenger has not appeared, cannot be contacted, and the waiting period expires, the driver may leave. The booking is then a no-show and the full fare remains payable.

Provide the final inbound flight number—not only the route or departure airport—so we can monitor the recorded arrival. We make reasonable efforts to adjust an airport pickup following a delay, but monitoring is not a substitute for telling us about a cancellation, diversion, replacement flight, missed connection, or changed flight number.

Train delays and cancellations are not automatically visible to us. Contact Salzburg Taxi promptly with the new arrival information. Any revised pickup is subject to operational availability.

For journeys to an airport or station, the Customer chooses the pickup time and should allow sufficient time for traffic, winter conditions, check-in, security, and other formalities. Salzburg Taxi can give route guidance but cannot guarantee an airline or train connection.

The confirmed passenger capacity must not be exceeded. Babies and children count toward that capacity. Passengers under 18 must travel with a responsible adult unless Salzburg Taxi agrees otherwise in writing before the journey.

Baby, child, and booster seats are provided free of charge when requested in advance. State the number of seats and each child's approximate age and weight. A particular seat cannot be guaranteed when the request was missing or incomplete.

The Customer is responsible for ensuring that all passengers have the passports, visas, permits, and other documents required for the journey and any international border crossing.

Declare every suitcase, carry-on item, ski or snowboard bag, bicycle, golf bag, pram, wheelchair, mobility aid, musical instrument, and oversized item. All items must fit safely within the confirmed vehicle's luggage capacity; passenger seats and aisles cannot be used for unsafe storage.

Reduced mobility, wheelchair access, assistance, pets, assistance animals, or specialist equipment must be requested in advance. These services are provided only when expressly confirmed and subject to applicable law.

An undeclared requirement may require another vehicle at additional cost. If it cannot be accommodated safely or legally at pickup, the item or service may be refused and the standard cancellation or no-show rule may apply.

Vehicle photographs, makes, models, colours, and registration details are illustrative unless expressly guaranteed in writing. Salzburg Taxi may substitute a suitable vehicle for operational, safety, maintenance, or availability reasons.

A substitute will have sufficient confirmed passenger and luggage capacity and will be of a comparable or higher service class where reasonably possible. A group may be carried in more than one vehicle only when agreed or operationally necessary and suitable.

• Wear seat belts and follow the driver's reasonable safety instructions.
• Smoking and consuming alcohol are not permitted in the vehicle.
• Do not carry unlawful, dangerous, or improperly secured items.
• Threatening, abusive, excessively intoxicated, unsafe, or destructive behaviour may result in refusal or termination of the journey without a refund.
• Reasonable cleaning, repair, or replacement costs may be charged for passenger-caused soiling or damage beyond ordinary use.

If the driver has not arrived at the confirmed time, first call Salzburg Taxi and remain at the agreed meeting point. Reporting the issue promptly allows us to contact the driver or arrange a solution.

If Salzburg Taxi cannot provide the confirmed service or a suitable alternative, amounts paid for the affected journey will be refunded. If the driver is late and the passenger accepts and completes the transfer, the service is treated as performed; any complaint or requested adjustment will be reviewed based on the circumstances.

Do not arrange replacement transport without first giving Salzburg Taxi a reasonable opportunity to assist. Unauthorised replacement costs may not be reimbursed.

For booking assistance, contact office@salzburg-taxi.eu or +43 660 188 8770 and include your booking reference.

These conditions should be read with our Cancellation & Refund Policy, Terms & Conditions, and Privacy Policy. Where a service-specific condition in the confirmation differs, that express condition applies to the relevant booking, subject to mandatory law.