Cancellation & Refund Policy

Mandatory consumer rights and any different condition expressly stated in your booking confirmation continue to apply.

The cancellation period is measured backwards from the confirmed pickup date and time. A cancellation must be received more than 24 complete hours before pickup to qualify for free cancellation.

A request received exactly 24 hours before pickup falls within the non-refundable period. Times are calculated using the local time at the pickup location and the time shown in the booking confirmation.

For a return journey or a reservation containing several separate transfers, each confirmed journey is treated separately. Cancelling one leg does not automatically cancel or refund the others.

The person who made the reservation should contact Salzburg Taxi and provide the booking reference, passenger name, pickup date, and the journey or legs to be cancelled:

• Email: office@salzburg-taxi.eu
• Telephone: +43 660 188 8770

A cancellation is effective when it is received and acknowledged by Salzburg Taxi. Sending a message to the driver alone, leaving a voicemail without sufficient booking details, or cancelling an airline or hotel reservation does not automatically cancel the transfer.

Passenger transport is generally excluded from the statutory 14-day distance-selling withdrawal right. The cancellation rights offered in this policy apply instead, without limiting rights that cannot legally be excluded.

Eligible refunds are normally initiated within five to seven business days after the cancellation has been confirmed and any required checks are complete. The bank, card issuer, or payment provider may need additional time before the credit appears.

Refunds are normally returned to the original payment method, in the original transaction currency. Salzburg Taxi is not responsible for exchange-rate differences, intermediary bank fees, or card-provider processing times.

If a refundable booking was due to be paid in cash and no payment has been collected, the booking will simply be cancelled without a charge.

Change requests are not cancellations and are subject to vehicle and driver availability. Contact us as soon as possible if the pickup time, date, route, flight number, passenger count, vehicle, or special requirements change.

Where the revised service can be provided, the fare may be recalculated. Any increase must be paid before or at the journey as agreed; an eligible reduction may be refunded or credited by agreement. If a requested change cannot be accepted, the original booking remains in force unless it is cancelled under this policy.

A request made within 24 hours does not create a right to reschedule or avoid the cancellation charge.

When the correct inbound flight number is supplied, we monitor the recorded arrival time and make reasonable efforts to adjust airport pickup for a delay. You must still tell us promptly about a cancellation, diversion, missed connection, replacement flight, changed flight number, or train disruption.

We will try to reschedule an affected transfer, subject to driver and vehicle availability. If a suitable revised pickup is confirmed, the booking continues and any fare change will be explained. If no revised service is agreed, the standard cancellation rule applies unless Salzburg Taxi confirms a different remedy in writing.

A flight or train cancellation does not by itself cancel the taxi booking. Contact us before making alternative arrangements and retain supporting evidence from the airline or rail operator where relevant.

The included waiting periods are:

• Airport pickup: 60 minutes after the recorded actual landing time of the correctly supplied flight;
• Hotel, accommodation, station, and private address: 15 minutes after the agreed pickup time.

If the passenger has not appeared, cannot be contacted, and the applicable waiting period expires, the booking may be recorded as a no-show. The driver may leave and the full confirmed fare remains payable. Additional waiting is offered only when operationally possible and may incur an agreed charge.

If you cannot find the driver or expect baggage, immigration, or another process to take unusually long, call us before the waiting period expires.

If Salzburg Taxi cannot perform an affected service, we will first try to arrange a suitable replacement vehicle or revised pickup. You may accept the proposed solution.

If no suitable alternative can be provided and the transfer does not take place, amounts paid for that service will be refunded in full. Before arranging replacement transport yourself, contact us and allow a reasonable opportunity to solve the issue. Unauthorised third-party costs may not be reimbursed.

Severe weather, road closures, natural disasters, war, terrorism, civil unrest, strikes, government restrictions, border disruption, major infrastructure failure, epidemics, and similar events may prevent or materially change a journey.

We will communicate available options where reasonably possible. Depending on the circumstances, these may include rescheduling, an alternative route or vehicle, a credit, or a refund of amounts not already unavoidably incurred. Nothing in this section removes liability or consumer rights that cannot lawfully be limited.

Send questions or disputes to office@salzburg-taxi.eu with the booking reference and relevant evidence. We review exceptional circumstances individually but are not required to grant an exception unless mandatory law applies.

This policy should be read with the Booking Conditions and Terms & Conditions. If wording conflicts, the service-specific condition expressly shown in the booking confirmation takes priority for that journey, followed by the Terms & Conditions.